We ship worldwide, except a handful of high-risk countries.
- Summary of your purchase, scheduled date of delivery, and the tracking number of your shipment will be provided to you in a confirmation email you once you have made a purchase. Please remember to check your spam folder, or get in touch with us in case you do not receive this email.
- Within the UAE, product(s) are shipped using: FedEx Overnight. Internationally, product(s) are shipped using FedEx International Priority.
- Shipping charges will vary as per the geographic region of the delivery. These charges will be specified during the checkout process.
- Shipping within the UAE is free of cost on orders above the value of AED250. Orders below the value of AED250 will be charged a flat rate of AED25 for shipping.
- Customs charges and taxes in the country the product(s) is being shipped to are your responsibility. These charges will have to be borne by you when your shipment reaches the destination.
- Within the UAE, delivery should take 1-3 business days depending on the time of the day ordered. Orders placed before 2pm, from Sunday to Thursday, are dispatched the same day. Orders placed after 2pm or during non-business hours will be dispatched the next business day.
- International delivery should take 2-7 business days, unforeseen circumstances notwithstanding.
- Deliveries within the UAE will not be subject to custom charges or taxes.
- Estimated shipping arrival dates are based on the day and time of placing the order, and the destination. For international orders, customs, public holidays may delay the estimated arrival date.
- You will be notified via email once your product(s) has been shipped. If you have purchased multiple items that are likely to be shipped at different intervals in time, then you will be notified when each product has been shipped.
- If you have any questions or concerns, don’t hesitate to get in touch with us. For details on how to reach us, click here.